Shipping policy

Shipping Policy

North Sports Group Ltd T/A North Sports
Last updated: 7th June 2025

1. Overview

This Shipping Policy explains how we process, dispatch and deliver orders placed with North Sports. It should be read alongside our Terms & Conditions and Refund & Returns Policy.

2. Order Processing

Orders are typically processed Monday to Friday, excluding UK public holidays.
Orders placed after cut-off times, on weekends or bank holidays will be processed on the next working day.
During busy periods or where items are dispatched directly from a supplier, processing times may vary.

You will receive an order confirmation email once your order has been placed, and a dispatch notification once your order has left our warehouse or supplier.

3. Delivery Methods & Carriers

We use a range of reputable third-party couriers depending on the size, value and nature of the item ordered. These may include, but are not limited to:

Royal Mail
FedEx
APC
Other specialist freight or pallet carriers (for large items)

The delivery method and courier are selected at checkout or determined based on the product ordered.

4. Delivery Times

Estimated delivery times are provided at checkout and are indicative only.
Delivery times are not guaranteed and may be affected by factors outside our control, including courier delays, weather conditions, peak trading periods, or supplier dispatch times.

We are not liable for losses, costs or inconvenience caused by delivery delays once an order has been dispatched.

5. Delivery Address & Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information at checkout.
Any additional costs incurred due to incorrect or incomplete address details may be charged to the customer.
We are unable to redirect orders once dispatched unless authorised by the courier.

6. Safe Places, Neighbours & Delivery Confirmation

If you request or authorise delivery to a safe place, neighbour, reception, concierge, or similar location (either directly with us or via the courier), delivery will be deemed complete once the courier confirms delivery to that location.
Courier tracking, delivery scans, GPS data or photographic evidence constitute proof of delivery.

Risk passes to the customer once delivery has been confirmed in accordance with our Terms & Conditions.

7. Failed or Missed Deliveries

If delivery is unsuccessful due to:

No one being available to receive the order
Access restrictions
Incorrect delivery information

The courier may attempt re-delivery, leave the parcel in a safe place, or return the item to sender. Any re-delivery or return costs may be passed on to the customer.

8. Split Shipments

In some cases, orders containing multiple items may be shipped in separate consignments, particularly where items are dispatched from different locations or suppliers. Customers will be notified where applicable.

9. Large, Heavy or Specialist Items

Certain products (such as bikes, fitness equipment or oversized items) may:

Be shipped via specialist couriers
Require scheduled delivery
Be delivered kerbside only

Specific delivery details will be communicated once the order has been dispatched.

10. Non-Receipt of Goods

If you believe your order has not been received:

Please contact us within 48 hours of the courier marking the order as delivered
We will investigate the matter with the courier

If the courier confirms delivery in line with the tracking information and evidence provided, the matter will be treated as a denial of receipt, and no refund or replacement will be issued. This is in line with our Terms & Conditions.

11. International Shipping

At present, we primarily ship within the UK. Where international shipping is offered, additional charges, customs duties, taxes or import fees may apply and are the responsibility of the customer unless otherwise stated.