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Terms & Conditions

These General Terms and Conditions apply to every order placed with North Sports Group and the use of the northsports.co.uk website.

We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Terms & Conditions

Last updated: 7 June 2025

 

Welcome to northsports.co.uk, operated by North Sports Group Ltd. These Terms & Conditions apply to all users of our site and to all purchases made online. Please read them carefully before placing an order.

1. Our Contract With You

When you place an order, you're making an offer to purchase the product(s). We’ll send you an order confirmation, but acceptance only occurs when your item is dispatched. We reserve the right not to fulfil an order if, for example, a pricing error occurs or stock becomes unavailable. In such cases, we will issue a full refund.

2. Availability

Product availability and delivery times are shown on each product page. While we aim to keep stock information up to date, discrepancies can occur. If there’s an issue with your order, we’ll contact you as soon as possible to resolve it.

3. Website Information

We strive for accuracy in all product descriptions, imagery, and pricing. However, measurements, colours, and specs may vary slightly from those displayed. Customer reviews are based on individual experiences and are not guaranteed product features.

4. Prices and Promotions

All prices include VAT. Promotional pricing and discount codes are time-limited, subject to availability, and may be withdrawn without notice. Delivery charges are shown at checkout and do not include redelivery fees in the case of missed deliveries.

5. Payment

We accept major credit/debit cards, PayPal, Klarna, and Apple Pay. Payment must be received in full before dispatch. If a payment issue occurs, we will notify you and may use your contact details to help resolve the problem.

6. Delivery

We deliver throughout the UK. Delivery times are estimates and not guaranteed. Items may be shipped from different warehouses or suppliers. If delays occur, we’ll keep you updated but cannot be held liable for losses due to late delivery.

7. Returns & Refunds

You have 30 days to return unused items in original packaging. For full details, see our Returns & Refunds Policy here.

8. Discount Codes

Only one discount code can be used per order. Codes may not be combined with price match requests or other promotions and are only valid on northsports.co.uk. Unique codes are single-use and non-transferable.

9. Price Match Promise

Our Price Match Promise applies to identical products in stock at eligible UK retailers. We try our best to price match/beat competitors. If we cannot match a price, we will inform you promptly.

10. Klarna Payments

If you choose Klarna, you’ll be subject to Klarna’s own terms and credit checks. Visit Klarna UK for more.

11. My Account & Multiple Orders

Creating an account allows you to save details and receive occasional offers. For larger orders, we recommend contacting our sales team for stock checks and delivery options.

12. Intellectual Property

All site content, including images, logos, text and videos, is the property of North Sports Group Ltd or its partners. You may not reproduce any part of the website without written permission.

13. Liability

We supply products for personal, domestic use only. We are not liable for any loss of business, profits, or opportunity. However, we do not exclude liability for:

  • Death or personal injury caused by negligence
  • Fraud or misrepresentation
  • Breach of your legal rights under the Sale of Goods Act 1979 and Consumer Protection Act 1987

14. Use of Personal Information

We use your data to process orders, manage deliveries, and send relevant marketing (only if you opt in). Your information may be shared with delivery partners or fraud prevention agencies but never sold to third parties. For more, see our [Privacy Policy].

15. Telephone and Communication

Calls may be recorded for training and monitoring. If there are issues with payment or order processing, we may contact you using the details provided.

16. Changes to the Site

We may update our website, pricing, or terms without notice. However, the terms in place at the time of your order will still apply to that purchase.

17. Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

18. Contact Us

North Sports Group Ltd
20-22 Wenlock Road, London, N1 7GU
Email: sales@northsports.co.uk