Privacy Policy
Last updated: 7 June 2025
North Sports Group Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information when you use our website, place an order, or contact us.
1. Who We Are
North Sports Group Ltd is a company registered in England and Wales (Company No. 14739961), trading as North Sports. This policy applies to all users of our website: northsports.co.uk.
2. Information We Collect
We collect personal information in the following ways:
When you place an order: name, address, email, phone number, and payment method
When you create an account: login credentials and contact details
When you browse the site: IP address, device information, and browsing behaviour via cookies and analytics tools (e.g. Google Analytics)
When you contact us: any information you choose to provide (e.g. via email or forms)
When you opt-in to marketing: your email address and product interests
We never store full payment details—these are processed securely via trusted third-party providers.
3. How We Use Your Information
We use your personal data for:
Processing and delivering your orders
Customer support and communication
Sending marketing emails (only with your consent)
Improving our website and services via analytics
Complying with legal and regulatory obligations
We never sell your data.
4. Sharing Your Information
We only share your data with trusted third parties necessary to deliver our services:
Payment processors (e.g. Klarna, PayPal, Stripe)
Delivery partners and couriers
Email and marketing platforms
Analytics providers (e.g. Google Analytics)
Fraud prevention and credit risk partners
These partners only use your data for the purposes we specify and must comply with GDPR.
5. Cookies & Analytics
We use cookies to:
Improve your browsing experience
Track website performance and visitor behaviour
Support marketing campaigns (e.g. Google Ads, Meta Ads)
You can manage your cookie preferences via your browser or our cookie banner. Full details are in our [Cookies Policy].
6. Marketing Communications
You will only receive marketing emails if you actively opt in. You can unsubscribe at any time using the link in our emails or by contacting us directly.
7. Data Retention
We keep your personal data only for as long as necessary:
Order records: up to 7 years (for legal/tax compliance)
Marketing data: until you unsubscribe or ask for deletion
Analytics data: anonymised and stored securely
8. Your Rights
You have the right to:
Access your personal data
Correct or update inaccurate information
Request deletion of your data ("right to be forgotten")
Object to marketing or certain data uses
Request data portability
File a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email us at: support@northsports.co.uk
9. Data Security
We take data protection seriously. Our website uses SSL encryption, secure payment gateways, and access controls to protect your information.
10. Contact Us
For any questions or concerns about this policy or your data, please contact:
North Sports Group Ltd
Email: support@northsports.co.uk
Registered Office: 20-22 Wenlock Road, London, N1 7GU
Cookies Policy
Last updated: 7 June 2025
This Cookies Policy explains how North Sports Group Ltd ("we", "our", "us") uses cookies and similar technologies when you visit northsports.co.uk.
By continuing to use our site, you consent to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us improve your browsing experience, understand how our site is used, and deliver relevant marketing.
Types of Cookies We Use
1. Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They include actions such as adding items to your basket or logging into your account.
2. Performance Cookies (e.g. Google Analytics)
We use Google Analytics to collect information about how visitors use our site. This helps us understand traffic patterns and improve usability. These cookies do not collect personal data that identifies you.
Data collected may include pages visited, time spent on pages, and clicks.
You can opt out using Google’s browser add-on: tools.google.com/dlpage/gaoptout
3. Functional Cookies
These cookies remember your preferences (such as currency or region) and improve your experience.
4. Marketing and Targeting Cookies
These cookies track browsing habits to show relevant ads across other sites or platforms, including Facebook, Instagram, and Google Ads. They also help measure campaign performance.
Managing Your Cookie Preferences
You can control or delete cookies at any time via your browser settings. Most browsers allow you to:
Block all cookies
Delete cookies on exit
Receive a warning before cookies are stored
Please note: blocking some cookies may impact site functionality and performance.
Third-Party Cookies
Third-party services such as Google, Facebook, and Shopify may set their own cookies when you interact with embedded content or use social sharing features. We recommend reviewing their respective policies for more information.
Changes to This Policy
We may update this Cookies Policy to reflect changes in our technology or the law. Any updates will be posted here with the revised date.
Contact Us
If you have any questions about our use of cookies, please contact:
Email: support@northsports.co.uk
Company: North Sports Group Ltd
20-22 Wenlock Road, London, N1 7GU
