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Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In such circumstances we’ll refund the price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Availability

We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.

We deliver a lot of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

Website Information

We try to specify accurate dimensions for every product listed on our website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the product prices we display include VAT and include delivery but do not cover any re-delivery charges, these will be supplied to the customer in the scenario of failed deliveries. 

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product information for pricing. This is subject to availability and can be withdrawn at North Sports discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. Some of our products are not held in stock in our warehouse, and are held by our partners or ordered from manufacturers. These products may not be eligible for any delivery promotions. You’ll be able to see the next available delivery date on each product page on our website.

Price Match Promise

Our 'Price Match Promise' service is for the benefit of consumers – we match the price of products available for immediate online purchase from our competitors’ websites, subject to certain conditions. 

Payment

You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal and Apple Pay on online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can't be used in conjunction with our Price Match Promise. Discount codes can only be redeemed on northsports.co.uk and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Unique Discount Codes

Unique codes are a little different from our normal discount codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on the basket page when placing your order. This code can only be redeemed online, and isn’t valid for orders placed over the phone.

We sometimes offer personalised incentives too. Just like unique discount codes, these are given to individual customers and run for a limited amount of time. They’re based on your previous visits to northsports.co.uk, your shopping habits, and the deals currently available, so we can offer you the discounts you really want.

Delivery

We offer UK delivery. You’ll be able to choose a delivery date from those offered on our website, where you will also see the applicable delivery charges.

Some geographical restrictions may apply. We may not be able to deliver if you’re in the Scottish Highlands or in more remote parts of Scotland, this includes IV25, IV27-29, IV33-40, IV52-53, KW0-14. For the following postcodes, delivery fees may be higher and your order won’t be eligible for free delivery (or other) promotions: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE. Unfortunately we’re not currently able to offer deliveries to the Channel Islands, the Isle of Man or the Republic of Ireland.

Next Day delivery and specified delivery timeslots are each subject to availability. Availability may change throughout the day/week as slots are being booked-up so you’ll see which options are available to choose from when you tell us your postcode at checkout. If you add installation or other services to your basket which take place at the same time as delivery, this may also affect the earliest delivery date available or the availability of Next Day options.

Your delivery will normally be made through our sister company, Expert Logistics Limited t/a AO Logistics (“AO Logistics”). It has a phenomenal delivery success rate that we are very proud of and a will to deliver that we cannot fault. On the day of delivery, we will text and email you a 4-hour timeslot. Please note that this is estimated. For smaller items we will sometimes use DPD who also provide a fantastic service. Please note that deliveries coming from different warehouses may not be delivered together. Our Click & Collect service is provided by Collect+. Click & Collect is not home delivery and your product will be delivered to the store of your choice; this will be chosen from a list of available locations at point of order. There are some postcode limitations with the Click & Collect service, you can check postcode availability in the basket.

It's your responsibility to make sure someone is available to accept your delivery. We reserve the right to charge for re-delivery if our driver arrives within the estimated 4-hour time-slot we’ve given you but nobody is in. If you choose to cancel your order instead then we’ll refund you the price of your product.

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to charge for re-delivery in these circumstances. We also reserve the right not to re-attempt delivery; in which case we will always refund you the price of your product.

Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we’ll block any affected dates out of the available delivery calendar. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred. This might include things like a third party engineer or food deliveries.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your online order.

Track Your Order

Track Your Order will need to be through contacting our customer service team via email sales@northsports.co.uk we will then contact the distributor/courier for further information and revert to you at the earliest with the updated tracking information.

Cancellations, Returns & Exchanges

If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 30 days of delivery to receive a refund of the cost of the product. This is longer than outlined in your statutory rights, which gives you a 14-day cooling-off period for distance (e.g. online) sales.

To cancel an order and request collection you can email returns@northsports.co.uk 

Our charges for collecting any items you would like to return are shown on our returns page. We’ll apply the charge that is current on the day you request your return.

You’ll receive an estimated timeslot on the morning of your collection and you, or someone you trust, will need to be at your chosen pick-up address for our driver to receive the return item(s) from you. We reserve the right to charge a further collection fee if our driver arrives within the estimated time-slot we’ve given you but nobody is in.

If you return your product to us unused in its complete original packaging and we’re therefore able to resell it ‘as new’, you’ll receive a refund of the full price of the product. We’re happy for you to unpack the product to inspect it, in the same way you’d be able to take a look at it in a shop, but please be very careful until you’re sure you’re going to keep it. If you’ve used the product, had it installed, begun to input/download data or handled it beyond what’s reasonably necessary to inspect it (including removing screen protectors), we may not be able to sell it to someone else ‘as new’. This means that where the value of the product is reduced by actions you’ve taken, we may only make a partial refund, or charge you for the reduction in value.

For hygiene reasons we’re only able to refund personal care items (for example dental care, hair care, grooming & shaving, hair removal or health & wellbeing products) which are returned to us unused and in their original packaging with hygiene seals still intact.

Refunds will be made within 14 days of collection of the item. Where a charge for collecting your returned item applies, we’ll deduct this from your refund and send you the balance – so there’s no extra collection charge to pay upfront.

If you cancel an order within your 14-day statutory cooling-off period we’ll also refund you any standard delivery charge you originally paid.

If you included any additional services in your order (eg. a delivery timeslot, unpack or installation) then we won’t be able to refund any charges you paid for these if you cancel after delivery and the services have already been completed. If you successfully cancel your order before delivery, the additional services will be automatically cancelled and refunded. In all other cases, our 30-day cancellation policy also applies to any services that you may have ordered.

Some additional things you need to know about cancellations, returns and exchanges:

Next Day Delivery: If you place an order for next-day delivery it is very unlikely that you’ll be able to successfully cancel it before the delivery takes place. Instead, you’ll either need to refuse the delivery when it turns up (and the product will be sent back to us) or to accept delivery and then contact us to arrange a return (as described above).


If Products are Faulty

If you’re reading this section, we’re sorry. We work closely with our manufacturers to sell quality sports equipment, but sometimes things do go wrong. Here’s how we’ll fix it…

It’s important to us to offer products that are fit for purpose, but for your added assurance, it’s also our legal responsibility. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty or not what you expected.

The solutions below are based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought before this date.

Sometimes issues that appear to be faults could be problems that arise during installation or setup. If that’s the case, we’ll do our best to get this fixed for you over the phone. This is also why we ask that faults are confirmed with the manufacturer. This way, we’re able to make sure there’s not another reason for the problem.

1. If a fault is confirmed within 30 days of delivery, just let us know and you’ll be able to return it for a full refund, or have it repaired or replaced.

2. If a fault is confirmed after 30 days of delivery (but within 6 months of owning it), just let us know and you can choose whether you’d like us to either repair or replace it for you.

In some cases, we may not be able to offer your preferred option if it is disproportionate to the other (e.g. because it has a much higher cost to us than the alternative). If that’s the case, you’ll still be offered a repair or replacement to fix the issue, but not the choice of either.

If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

3. If you find a fault 6 months after delivery and you’re able to prove that the fault/defect was there when we delivered it, we’ll offer the same resolution mentioned in point 2.

Manufacturers are best placed to help you deal with manufacturer faults. Sometimes we’ll ask you to get in touch with them to resolve the issue. We can even put you straight through to them on our phone system to make it easier for you.

And remember, your manufacturer warranty will usually cover you for a minimum of 1 year for repairs, including parts and labour. Some manufacturers even offer extended warranties of up to 10 years! You may need to have registered your product to qualify for these promotions though. If you’re not sure if warranty registration is required for your product, talk to a member of our team to find out.

Please note, these warranties only cover domestic use, so items for use in commercial properties might not be covered.

If you need to report a fault or we’ve been unable to answer your question so far, you’ll find the ‘contact us’ page at the bottom of this one.

For more advice about your legal rights, you can get in touch with your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster or adverse weather; or

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability To You

Here at North Sports, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If, during the installation, process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

We do not exclude liability for the following heads of loss:

Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

Fraud or fraudulent misrepresentation.

Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).

Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).

Defective products under the Consumer Protection Act 1987.

Information About Us and How To Contact Us

Our website, northsports.co.uk is operated by North Sports Group Limited, a company registered in England and Wales. Our company registration number is […] and our registered office is at:

North Sports Group Limited

Suite 2, The Warehouse

Elland

Halifax

HX5 9HJ

Our registered VAT number is […].

If you have any questions, you may be able to find some answers in our FAQs. 

Alternatively, you can write to us at the address given above.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

Telephone calls may be recorded for training and monitoring purposes.

If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

My Account

My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details.

Offers, Promotions & Competitions

Terms & Conditions for any additional offers, promotions or prize competitions currently being featured can be found on our promotions explained page.

Multiple Orders

Please note that you cannot place more than 6 orders for the same Amazon product within a 24 hour period, either on one order or on separate orders. We are also unable to sell any Amazon products to business customers. If you order an Amazon product as a business customer, your order will not be accepted.

Please note, northsports.co.uk supplies products for domestic and private use. 

Complaints

If you have a complaint about northsports.co.uk you can contact us as follows:

By writing us a letter:

northsports.co.uk

c/o North Sports Group Limited

Suite 2, The Warehouse

Elland

Halifax

HX5 9HJ

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